Refund & Return Policy

Exception 1

Damaged-on-Arrival Items

If your item arrives visibly damaged or defective, you must notify us within 48 hours of confirmed delivery (as recorded by the carrier's tracking system).

To file a claim:

1. Email support@qureshijewelers.com with your order number
2. Attach clear photographs showing the damage or defect

If approved, we will either replace the item at no charge or issue store credit. No cash refunds are issued even for damaged-on-arrival items. Claims submitted after the 48-hour window will not be accepted.

Exception 2

Size & Length Exchange

If you need a different size or length, you may request an exchange within 7 days of confirmed delivery, provided:

• The item is unworn and unaltered
• The item is in its original packaging with all included accessories and documentation
• You have not previously used this exchange for the same order

You are responsible for return shipping costs. Once we receive and inspect the item, we will fulfill the exchange for the requested size or length. If that option is unavailable, store credit will be issued. This is a size/length swap only — not a product change or refund.

Only one exchange is allowed per order. To begin, email support@qureshijewelers.com with your order number and the size or length you need. Do not ship the item back until you receive written authorization.

Store Credit

Store Credit

Where a remedy is applicable, we may issue store credit at our sole discretion. Store credit has no cash value, is non-transferable, and expires 12 months from the date of issuance. It may be applied to any future purchase on our Site while valid.

Warranty

1-Year Limited Warranty

Every Qureshi Jewelers piece includes a one-year limited warranty against manufacturing defects (stone falling out, clasp failure, plating defects). The warranty does not cover loss, theft, accidental damage, water damage, chemical exposure, or normal wear and tear.

To make a warranty claim, email support@qureshijewelers.com with your order number and photographs. If approved, ship the item to our facility at your expense. A repair deductible applies: $50 for minor repairs, $100 for major repairs, charged before work begins. Turnaround is 3–6 weeks. The warranty is non-transferable and applies only to the original purchaser.

For full warranty terms, see our Terms & Conditions, Section 8.

Chargebacks

Chargebacks & Disputes

Initiating a chargeback for a purchase that does not qualify under the exceptions above is a violation of these Terms and will be treated as fraudulent. We will contest all such chargebacks and permanently terminate accounts associated with unauthorized disputes.

Questions

Contact Us

If you have questions about your order or this policy, reach out — we typically respond within one business day.